My client was animated as I had ever seen her. She was in my office telling me of her frustration with her IT project counterpart. She and her User Acceptance Test team had been working long hours for two weeks straight, trying to meet a project deadline.
The IT lead assigned to her was pressuring her to finish her testing; but she was dependent on certain setup items from him, in order for her testers to complete their job. That morning, as the deadline loomed, she had been calling him incessantly for two hours, to come to the test lab to perform the setup. He finally got back to her, “I can’t come now. I’m in a meeting.”
She no sooner hung up with him, when she saw him through the window in her office casually strolling to lunch with three of his buddies. Incensed, she called him again. She could see him look at his phone, and then bury it back into his coat pocket letting it ring.
She was now in my office, frustrated beyond measure. It had been over an hour and he had not yet returned from lunch. She felt the responsibility of completing the testing on time, but was hopelessly at a standstill without his assistance.
Where do so many consultants go wrong? It’s in situations like this. The business test lead felt that the IT lead had been deflecting responsibility for making the project deadline onto her team. She felt that his team was taking their time, and then “jamming” her testers with significant functionality to be tested at the last minute. Worst of all, she did not feel supported by the development team.
Where can consultants do well? When working towards a common goal, a true consultant is the prime example for accepting and executing responsibility. A true consultant works side by side with his or her client, and they cross the finish line together.
[If you’re looking for an upbeat keynote speaker, an experienced seminar leader, an on-site project management coach, or an expert in project oversight and IV&V, you need look no further. Contact Merv to help guarantee your project delivery success.]
www.ElitePMStrategies.com • The Human Aspects of Project Management • Copyright ©2013-2014. All rights reserved.
Permission to reprint all or part of this article in your magazine, e-zine, website, blog, or organization newsletter is hereby GRANTED, provided: 1. You give full attribution to the author; 2. The website link to www.ElitePMStrategies.com is clickable (LIVE), and 3. You leave all details intact (i.e. links, author's names etc.).
Latest posts by Merv Jersak (see all)
- The Olympics of Project Management – Control and Balance - February 12, 2014
- The Olympics of Project Management – Unstoppable Performance - February 11, 2014
- The Olympics of Project Management – Competing with the “Big Guys” - February 10, 2014